Refund Policy
Terms and Conditions:
- Please
check all products after receipt of order.
- For all
products purchased from Welets Toys online shop with quality problems, we
offer 7-days Return & Exchange Policy (within 7 days from the date
of receipt). Returns for any reason or without any condition are limited
to the following circumstances: you purchase a wrong product,
repeated purchase from online or physical store, you dislike the product,
or you are not aware of product descriptions before purchase, and etc.
- Exchange products will take approximately 1-2 months,
and the exchange must be a product of the same style.
- Once the
7-day return period has expired, any exchange or refund request will not
be considered.
- Each
invoice accepts exchange or refund once only.
- Please
make sure that the package of an item for returning is intact and there is
no human damage. Otherwise, exchange and refund will not be accepted.
- Welets
Toys shall not be liable or responsible for loss or damage caused by
shipping (no matter which shipping method you select). Products with
damage caused by shipping cannot be exchanged and are not refundable.
- Welets
Toys reserves the right to determine whether the products satisfy returns
conditions. No exchange or refund will be accepted with products having
minor flaws due to coloring or printing after staff's examination.
If there is product quality problem, please contact us for exchange within 7 days after the receipt of your order (as determined by the date of signing for the purchase) via email (info@weletstoys.com.hk) or call 2302 0113 to contact us. Please include the following information in your email:
- Order number
- Detailed photo(s) of the defective product(s) with defect circled
- Product ID / name
Once we receive your refund application, we will reply you as soon as possible. If your exchange request is accepted, please send the item(s) with intact packaging in person to Unit 1101A, 11/F Tower 2, South Seas Centre, No. 75 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong
Q&A
Q: My order has arrived, but I would like to cancel. Is this possible?
A: Once an order has been successfully submitted with payment duly authorised, WeLets Toys will not entertain any request for cancellation of the order. As such, please ensure that you have checked all details prior to submitting your order for processing.
Q: The product I have received has damaged/torn packaging. Please advise.
A: All orders are carefully hand-packed at our local warehouse facility and we go to great lengths to ensure that your products arrive in pristine condition. However, if in the unlikely event that packaging was damaged in transit, please write to us at info@weletstoys.com.hk with a record of the delivery date, time, waybill number and a photograph of the product (as proof of damage) and we will respond to you as soon as possible with a solution.