Shipping Policy

Detailed rules:

• The office hours are as follows:
  Monday to Friday morning, 9:30 a.m. to 6 p.m. (excluding public holidays)
• Single local orders, if the products of the purchase reach/are over HK$600, the order will receive free delivery.
• Purchase for less than HK$600, delivery fee of HK$30 will be charged.
• Orders will be shipped within 7 working days after receipt of the order, unless the order contains a pre-order product; the address is not clear or some of the products are awaiting replenishment.
• All orders must be completed of payment processing. Otherwise, the order will be considered to be cancelled, and the selected product will be released for public purchase.
• If your order is cancelled before payment, you may need to place a new order.
• If your order has pre-order goods, we do not guarantee that the order will be shipped as expected. If you don't want to place an order as a result of the delay of the pre-order product, we suggest you separate the pre-order product and the stock products in separate orders.
• Please refer to the HKpost office for all of the delivery schedules.

Order tracking:

• You can login on our website at "my account" > "my order" to view the order record, you can see each order's relevant payment and delivery information.
• If you have not received the expected date of arrival in the package, please use the following link tracking package:
  Courier: https://www.sf-express.com/hk/en/
  At the same time, if you have not received the parcel since the date of arrival, please contact your local post office or express company.