Faq Manager
Q&A
Once an order has been successfully submitted with payment duly authorised, WeLets Toys will not entertain any request for cancellation of the order. As such, please ensure that you have checked all details prior to submitting your order for processing.
All orders are carefully hand-packed at our local warehouse facility and we go to great lengths to ensure that your products arrive in pristine condition. However, if in the unlikely event that packaging was damaged in transit, please write to us at info@weletstoys.com with a record of the delivery date, time, waybill number and a photograph of the product (as proof of damage) and we will respond to you as soon as possible with a solution.
Please note that WeLets Toys will not be held accountable for any products which have been acknowledged upon delivery. Therefore, we strongly urge customers to check the condition of your order before signing for acknowledgment.
Please contact us immediately by writing to us at info@weletstoys.com with photographic proof of the defect. We will respond to you as soon as possible with a solution to the defect.